Guys, I do not know if it is within the Auto lanka rule to discuss about insurance companies..But I would like to have a discussion on Insurance companies in Sri Lanka and the user experiences of them..
Which one has the best service
Which one gives you the lowest rate
Which one gives you the hassle free claim process
Admins of Autolanka-please let me know if this is against your rules or whatever..I will remove the topic
Had experience with 4 insurance companies.
S*** Insurance: worst company in claim processing. It take about 1 month to get your money after the repair. If you have ask for a partial payment upfront it also take around 3 weeks to get approved. Lot of auditing and bureaucracy. Hard to get hold of the accounts department and the person handing the file. You have to visit the place in person. No response for emails or phone calls.
Jana**** insurance: Moved to them few months back. Already claimed 2 minor accidents. Cheque got ready on second day. 100% satisfaction. If the cheque amount is not sufficient for the repair, we can provide another valuation and can get remaining money. Only prob is the inspector take around 30 - 45 minutes to arrive to the accident location.
MBS* - Easiest when reporting incidents. there is a click and go option where you don't have to wait till the inspector come, you can take your vehicle home after taking some pics of the location and the damage. I had claimed few times using this insurance company and they never asked for photos which I took. So it's very easy process. Cheque normally get ready within 3 days. But the amount got approved is far less than Jana . e.g. Buffer paint they pass only 6000 where as janasha pass around 9500. SL also give only 6500.